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Guarantee of GrowTechnology GmbH for AC Infinity products

Guarantee statement for purchases on acinfinity.eu

1. Guarantor

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)
Email: service@acinfinity.eu · Web: https://acinfinity.eu

GrowTechnology GmbH imports AC Infinity products into the European Union and sells them on acinfinity.eu. The manufacturer is AC Infinity Inc., City of Industry, California, USA. GrowTechnology GmbH gives this guarantee in its own name and provides all guarantee services itself.

2. Your statutory rights are not affected

If the goods are defective, you have statutory rights against your seller, for example to have them repaired or replaced, to a price reduction or to terminate the contract. If you bought on acinfinity.eu, your seller is GrowTechnology GmbH. You can exercise these statutory rights free of charge: in particular, you do not pay any postage, carriage, labour or material costs.

This guarantee applies in addition to your statutory rights and does not restrict them. You are free to choose whether to claim under this guarantee or under your statutory rights. Which statutory rights you have and how long they last depends on the law that applies to your purchase contract. In the European Union, the seller is liable at least for defects that become apparent within two years of delivery.

3. Which products are covered

The guarantee covers new AC Infinity products that you bought from GrowTechnology GmbH on acinfinity.eu and that were delivered to an address in one of the countries referred to in section 6. These are the AC Infinity products listed in your order confirmation. Products of other brands are not covered, for example fertilisers or substrates made by other manufacturers.

4. What we guarantee and for how long

We guarantee that, when used as intended, the product is and will remain free from defects in materials and workmanship for the whole guarantee period.

The guarantee period starts on the date of purchase and lasts:

• 2 years for all AC Infinity products;
• 5 years for commercial LED grow lights of the IONFRAME series (currently IONFRAME EVO3, EVO4, EVO6, EVO8 and EVO10) and for products that contain such a light, for example complete sets such as the AI+ Grow Tent Systems PRO, the AI Cultivator PRO Kit or Advance Grow Tent Systems with an IONFRAME light. For these products, the 5 years apply to the whole product. The 5-year guarantee applies to purchases made on or after 1 July 2024.

The exclusions in section 7 apply to both guarantee periods.

5. What we do under the guarantee

If a defect in materials or workmanship appears during the guarantee period, we repair the product or replace it with a new, equivalent product; we decide which. If neither is possible, for example because the product is no longer available, we refund the full purchase price of the product concerned.

All guarantee services are free of charge for you. In particular, we pay the cost of returning or collecting the product and of sending the repaired product or the replacement to you (section 8).

Statutory claims for damages, for example under product liability law or because of a defect, are not affected by this guarantee.

6. Territorial scope

The guarantee applies in all countries of the European Union to which we deliver via acinfinity.eu, for products delivered to an address in one of these countries. We provide guarantee services (free return label or collection, return of the repaired product or delivery of a replacement) at addresses in these countries.

7. What the guarantee does not cover

The guarantee does not cover damage caused by:

• incorrect installation, or use contrary to the user manual, for example the wrong input voltage;
• modifications to the product, or work on it that the user manual does not provide for;
• external impact, for example dropping, knocks, or water in the case of products not designed for it;
• normal wear and tear, for example scratches and dents.

Nor does it cover consumables that are used up in normal use or are meant to be replaced regularly, for example fabric plant pots, fertilisers and nutrients, substrates and activated-carbon refills.

8. How to make a guarantee claim

1. Write to us at service@acinfinity.eu within the guarantee period, subject "Guarantee claim". You can also call us or send a letter (contact details in section 1).
2. Please give your order number, your delivery address and a short description of the problem. Photos or a short video help us check the claim.
3. After a first check of your details, we email you a free, prepaid return label. For freight goods, we arrange a free collection with you. This applies in all countries referred to in section 6.
4. Once your product has arrived and been checked, we usually send you the repaired product or a replacement within 3 working days, at our expense.

Please report obvious transport damage as soon as possible after receipt. Your statutory rights do not depend on this.

9. If there is no guarantee case

If we find that there is no guarantee case, for example because the product has no defect or an exclusion in section 7 applies, we tell you before you incur any costs. Sending the product back to you may then be subject to a charge: we tell you the cost in advance, and you only pay it if you agree. We only dispose of a product you sent in with your express consent. Your statutory rights are not affected.

10. Applicable law and language versions

This guarantee is governed by German law. If your habitual residence is in another country, the mandatory consumer protection rules of that country remain unaffected.

This guarantee statement is available in German, English, Spanish, Italian, Czech, Dutch, French, Finnish and Swedish. All versions have the same content; if they differ, the version more favourable to you applies.

Version: 1 October 2026