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General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 6 October 2026 · Version 1.0

Version for deliveries to Germany

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Germany: we deliver freight goods with the DHL 2-person service. The freight carrier will arrange a delivery date with you; for this, please give your phone number when you order. On request, the goods are delivered to the point of use.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

You can assert your rights for a defect that existed when the goods were handed over to you. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. Your claims become time-barred two years after the goods are delivered. If a defect becomes apparent within one year of handover, it is presumed to have existed at handover. If a defect becomes apparent within these two years, your claims do not become time-barred until four months after it first became apparent. There is no deadline within which you have to notify us of a defect.

9.4 Before we remedy a defect, we will inform you that you can choose between repair and replacement and that the limitation period is extended if the goods are repaired. If we repair the goods to remedy the defect, the original limitation period for your claims for defects is extended once by twelve months.

9.5 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.6 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 6 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 6 October 2026 · Version 1.0

Version for deliveries to Austria

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Austria: we deliver freight goods with the DHL 2-person service. The freight carrier will arrange a delivery date with you; for this, please give your phone number when you order. On request, the goods are delivered to the point of use.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists when the goods are handed over and becomes apparent within two years of handover (the period for your rights for defects). For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within one year of handover, it is presumed to have existed at handover. You can enforce your rights for defects in court until three months after the end of the period for your rights for defects. There is no deadline within which you have to notify us of a defect.

9.4 Before we remedy a defect, we will inform you that you can choose between improvement (repair) and replacement and that the period for your rights for defects may be extended if the goods are repaired. If we repair the goods to restore conformity, the period for your rights for defects is extended once by one year.

9.5 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.6 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 6 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 6 October 2026 · Version 1.0

Version for deliveries to Luxembourg

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, French, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Luxembourg: we cannot deliver freight goods to Luxembourg. You cannot order such products for a delivery address in Luxembourg.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists at delivery and becomes apparent within two years of delivery. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within one year of delivery, it is presumed to have existed at delivery. Notify us of a defect within these two years; you can do so in any form. If you want to enforce your rights in court, you must do so within two years of your notification. If we negotiate with you about the defect, this period does not expire while the negotiations last; if we inform you by registered letter that we are ending the negotiations, you have one more year from that point.

9.4 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.5 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 6 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 6 October 2026 · Version 1.0

Version for deliveries to Czechia

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English. For deliveries to Czechia: if you order in Czech, you will receive the contract documents, the confirmation of your claim about a defect and the notice of how it was settled in Czech.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Czechia: we cannot deliver freight goods to Czechia. You cannot order such products for a delivery address in Czechia.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

You can assert a defect that becomes apparent within two years of taking delivery of the goods. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within one year of taking delivery, it is presumed that the goods were already defective when you took delivery. Please notify us of a defect as soon as you notice it; however, you do not lose your rights even if you only notify us later within these two years. As long as you cannot use the goods after a justified claim, the two-year period does not run.

9.4 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1). For deliveries to Czechia, the following also applies: when you make a claim about a defect, we confirm to you in writing (for example by email) when you made the claim, what it concerns, which way of settling it you want and the contact details we will use to inform you of the outcome. Within 30 days of your claim at the latest, we will settle it, including remedying the defect, and inform you of this, unless we agree a longer period with you. If we do not keep to this period, you can terminate the contract or demand a reasonable price reduction. After settling the claim, we confirm to you in writing when and how we settled it; in the case of a repair, also that it was carried out and how long it took. If we reject the claim, we give you our reasons in writing.

9.5 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 For deliveries to Czechia: the body responsible for the out-of-court resolution of consumer disputes arising from a purchase contract is the Česká obchodní inspekce (Czech Trade Inspection), Ústřední inspektorát, Gorazdova 1969/24, 120 00 Praha 2, Czechia; website: https://coi.gov.cz, information on the procedure and the online application form: https://coi.gov.cz/informace-o-adr/. You can submit a proposal to it. Whether and how we take part in such proceedings is governed by the Czech rules. The statement in section 13.3 concerns only consumer dispute resolution bodies under German law and does not change this.

13.3 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

---

Last updated: 6 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 6 October 2026 · Version 1.0

Version for deliveries to Spain

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English. For deliveries to Spain: you will in every case also receive your contract documents (section 4.2) in Spanish, whatever language you ordered in.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Spain: we cannot deliver freight goods to Spain. You cannot order such products for a delivery address in Spain.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists at delivery and becomes apparent within three years of delivery. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within two years of delivery, it is presumed to have existed at delivery. There is no deadline within which you have to notify us of a defect. Your claims for a defect become time-barred five years after the defect became apparent.

9.4 While we repair or replace goods, the three-year and the two-year time limits in section 9.3 do not run: from the day you make the goods available to us until the day you receive the conforming goods back. If, within one year of that return, the defect that led to the repair or replacement appears again, we are liable for it; defects with the same origin as the original one are presumed to be the same defect.

9.5 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1). For deliveries to Spain, the following also applies: if you hand goods over to us for repair or replacement, we confirm to you in writing (for example by email) when you handed them over and which defect you are claiming. When you receive the repaired or replaced goods back, we also confirm the date to you in writing and describe what we did.

9.6 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 For deliveries to Spain: if you submit a complaint or a claim to us, we confirm receipt on a durable medium (for example by email) and give you a reference number. We will reply to you as quickly as possible, and no later than 15 days after receipt. We are not a member of any body for the alternative resolution of consumer disputes, including the Spanish consumer arbitration system (Sistema Arbitral de Consumo). If we cannot resolve your complaint to your satisfaction, we will name in our reply at least one body that is competent for your case and tell you whether we take part in proceedings before it. The statement in section 13.3 concerns only consumer dispute resolution bodies under German law and does not change this.

13.3 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

For deliveries to Spain: which law governs our contract follows from the statutory rules (Regulation (EC) No 593/2008, Rome I). If your habitual residence is in Spain, that is Spanish law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 6 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 7 October 2026 · Version 1.0

Version for deliveries to the Netherlands

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to the Netherlands: we cannot deliver freight goods to the Netherlands. You cannot order such products for a delivery address in the Netherlands.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists at delivery, even if it becomes apparent only later. How long the goods must remain free of defects depends on what you may expect of these goods, including their durability; the law sets no fixed maximum period for our liability. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within one year of delivery, it is presumed to have existed at delivery. Notify us of a defect within a reasonable time after you have discovered it; a notification within two months of discovery is always in time. If you want to enforce your rights in court, you must do so within two years of your notification.

9.4 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.5 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 7 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 7 October 2026 · Version 1.0

Version for deliveries to Denmark

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Denmark: we cannot deliver freight goods to Denmark. You cannot order such products for a delivery address in Denmark.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists at delivery, even if it becomes apparent only later. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within one year of delivery, it is presumed to have existed at delivery. Notify us of a defect within a reasonable time after you have discovered it; a notification within two months of discovery is always in time. You can assert a defect only if you have notified us of it within two years of the handover of the goods.

9.4 Before we remedy a defect by repairing the goods, we will inform you that you can choose between repair and replacement and that the period within which you have to notify us of a defect may be extended if the goods are repaired. If we repair the goods to remedy the defect, this two-year period is extended once by twelve months.

9.5 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.6 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 7 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 7 October 2026 · Version 1.0

Version for deliveries to Sweden

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Sweden: we cannot deliver freight goods to Sweden. You cannot order such products for a delivery address in Sweden.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists at delivery and becomes apparent within three years of delivery. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within two years of delivery, it is presumed to have existed at delivery. Notify us of a defect within a reasonable time after you should have noticed it; a notification within two months after you noticed it is always in time. Your claims for a defect become time-barred unless you assert them no later than two months after the end of these three years.

9.4 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.5 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 7 October 2026 · Version 1.0

General Terms and Conditions of GrowTechnology GmbH for the online shop acinfinity.eu

Last updated: 7 October 2026 · Version 1.0

Version for deliveries to Finland

These General Terms and Conditions ("Terms") set out how you shop with us in the online shop acinfinity.eu and the rights and obligations we both have under the purchase contract. We have kept them as short and clear as possible. Your statutory rights as a consumer remain in place in every case; these Terms do not restrict them.

1. Who we are and who these Terms apply to

1.1 Your contractual partner is

GrowTechnology GmbH
Riedstr. 14, 79787 Lauchringen, Germany
Commercial register: Local Court (Amtsgericht) of Freiburg im Breisgau, HRB 730850
Email: service@acinfinity.eu
Phone: +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays)

You can find more information about us in our legal notice (https://acinfinity.eu/impressum/en).

1.2 On acinfinity.eu we sell AC Infinity products and matching accessories. Our shop is aimed exclusively at consumers, that is, natural persons who buy mainly for private purposes and not for their trade, business or self-employed profession. We do not accept orders for businesses through the shop. If you would like to buy for your business, please contact a specialist retailer.

1.3 These Terms apply to all orders you place on acinfinity.eu. The version in force at the time of your order applies. The countries we deliver to are covered in section 6.

1.4 Most of the rules in these Terms are the same for all delivery countries. Where something different applies to a delivery country, this is expressly marked. The country of your delivery address is decisive.

2. Contract languages and language versions

2.1 You can conclude the contract in German, English, Spanish, Italian or Czech. The contract is concluded in the language you use in the shop for your order.

2.2 We provide these Terms in German, English, Spanish, Italian and Czech. You can find all versions at https://acinfinity.eu/agb/en. All language versions have the same content. If they nevertheless differ, the version that is more favourable to you applies.

2.3 Our customer service will answer you in German or English.

3. How the contract is concluded

3.1 The presentation of products in the shop is not yet a binding offer on our part. It shows you what you can order from us.

3.2 This is how you order, with or without a customer account:

1. You put the products you want into the shopping cart.
2. In the checkout, you enter your email address and your delivery and billing address, or take them over from your PayPal account, and choose a shipping method and a payment method.
3. Before you submit your order, you see a summary of the products, the total price including VAT, the shipping costs and your details. Up to that point you can check and correct all your entries at any time, for example with the edit functions in the checkout or with your browser's back button. You can also cancel the ordering process at any time.
4. Before you submit your order, you confirm by ticking a box that you agree to these Terms.
5. By clicking the "Order with obligation to pay" button, you make a binding offer to buy the products in your shopping cart.

3.3 After you submit your order, we show you a confirmation page. It shows you that your order has reached us. We also send you our order confirmation by email, usually a few minutes after your order. It also confirms receipt of your order and contains your contract documents (section 4.2).

3.4 The contract is concluded when we accept your offer. How we do this depends on the payment method:

• PayPal, credit card or Google Pay: we accept your offer by collecting the amount via PayPal. This happens immediately after you submit your order.
• Bank transfer (prepayment): we accept your offer by sending you the order confirmation by email. This usually happens a few minutes after you order, but no later than five business days after your order. If you do not receive an order confirmation within this period, you are no longer bound by your order.

Business days within the meaning of these Terms are Monday to Friday, except public holidays in Baden-Württemberg, Germany.

3.5 If we do not accept an order with payment by bank transfer (prepayment), we will inform you without undue delay. If you have already made the transfer, we will refund the full amount without undue delay.

4. Storage of the contract text

4.1 We store the contract text, that is, your order data and these Terms in the version in force at the time of your order.

4.2 The email with the order confirmation contains these PDF attachments: the order confirmation with your order data, these Terms, the withdrawal information, our guarantee statement and the harmonised notice on the legal guarantee of conformity. Please keep this email.

4.3 You can view, print and save the current version of these Terms at any time at https://acinfinity.eu/agb/en. We provide earlier versions there as PDF files (list "Earlier versions"). If a version is not listed there, we will send it to you if you ask us at service@acinfinity.eu. If you have a customer account, you can also see your orders in your customer account.

5. Prices and payment

5.1 All prices in the shop are final prices. They include the VAT of the delivery country. Shipping costs are added. You can find the shipping costs for your delivery country on our Shipping information page (https://acinfinity.eu/versandinformationen/en); we also show them to you in the checkout before you order.

5.2 You can pay with these payment methods:

• bank transfer (prepayment),
• PayPal,
• credit card, processed via PayPal (you do not need a PayPal account for this),
• Google Pay, processed via PayPal.

You will see which payment methods are available for your order no later than at the start of the ordering process.

5.3 Bank transfer (prepayment): You will find our bank details and the payment reference in the order confirmation. Please transfer the total amount after you receive the order confirmation and state this payment reference. We ship the goods as soon as your payment has reached us. If we do not receive your payment, we will remind you by email and give you at least five more calendar days from the date of the reminder to pay. If you still do not pay within this period, we may terminate the contract; we will inform you of this by email.

5.4 PayPal, credit card and Google Pay: Payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. With PayPal, you log in to PayPal in a PayPal window and confirm the payment there. With a credit card, you enter your card details in the checkout in input fields provided by PayPal. With Google Pay, you confirm the payment in Google Pay. PayPal's own terms also apply to your contractual relationship with PayPal. The amount is charged as soon as we accept your offer (section 3.4), that is, immediately after you submit your order.

6. Delivery

6.1 We deliver to the countries for which our Shipping information page states shipping costs and delivery times, and only to delivery addresses in those countries. That page also states which areas of a country we do not deliver to.

6.2 We cannot deliver some products to every delivery country, for example because they have to be shipped by freight carrier. We show you this on the product page, in the shopping cart or in the checkout; you cannot order such products for a delivery address in those countries.

6.3 Freight goods are products that we deliver by freight carrier because of their size or weight, for example larger complete grow tent kits and air conditioners. For deliveries to Finland: we cannot deliver freight goods to Finland. You cannot order such products for a delivery address in Finland.

6.4 The delivery time for your delivery country is stated on our Shipping information page. It is given in business days (section 3.4). If you pay by prepayment, it starts on the day after you place the payment order with your bank; otherwise it starts on the day after the contract is concluded. If a product is marked as a pre-order with "Release Date" and a date, the delivery time for that product starts on that date. If the day on which the delivery time would otherwise start under the preceding sentences is later than that date, it starts on that later day.

6.5 If we deliver an order in several shipments, this does not cost you any additional shipping. We only split an order if this is reasonable for you.

6.6 If, after the contract has been concluded, a product turns out not to be available after all, we will inform you without undue delay. This does not affect your statutory rights. If you terminate the contract for this reason in accordance with the statutory rules, we will refund any amounts you have already paid without undue delay.

6.7 We bear the risk of the goods being lost or damaged in transit until you, or a person named by you who is not the carrier, have received the goods.

6.8 The goods remain our property until they have been paid for in full.

7. Transport damage

If a shipment arrives with visible damage, please point this out to the delivery driver straight away if possible, and contact us as soon as you can (service@acinfinity.eu, ideally with photos). This helps us enforce our claims against the transport company. Your statutory rights and your rights under our guarantee do not depend on this: if you do not report anything, you do not lose any rights.

8. Right of withdrawal

8.1 As a consumer, you have a statutory right of withdrawal. How to exercise it, which time limits apply, what costs arise when you return goods and who bears them is set out in our withdrawal information for your delivery country (https://acinfinity.eu/widerrufsbelehrung/en). You also receive it with the order confirmation.

8.2 You can also declare your withdrawal online, using the "Withdraw from contract" function (https://acinfinity.eu/en/return-form/).

8.3 You do not need to give a reason for your withdrawal, and it does not depend on using the original packaging or on requesting a return number first.

9. Statutory rights for defects (legal guarantee)

9.1 If goods are defective, you have the statutory rights for defects against us. You can first require us to repair or replace the goods. In the cases provided for by law – for example if this fails, is not possible, we refuse it or the defect is serious – you can reduce the purchase price or terminate the contract; you can also claim damages in accordance with the statutory provisions.

9.2 Exercising your statutory rights for defects is free of charge for you. We bear the costs of shipping, collection, labour and materials. To return defective goods, we will send you a prepaid return label; we collect freight goods.

9.3 How long your rights last and which time limits apply:

We are liable for any defect that exists when the goods are handed over, even if it becomes apparent only later. For goods with digital elements (for example devices controlled through an app), the statutory rules for digital elements also apply, in particular on updates and on the time limits. If a defect becomes apparent within one year of handover, it is presumed to have existed at handover. Notify us of a defect within a reasonable time after you have discovered it or should have discovered it; a notification within two months of discovery is always in time.

9.4 Before we remedy a defect, we will inform you that you can choose between repair and replacement.

9.5 The easiest way to report a defect is by email to service@acinfinity.eu, with your order number, a short description and, if possible, photos. You can also call us or write to us (contact details in section 1.1).

9.6 You can find an overview of your most important statutory rights for defects in the form that is uniform across the EU (harmonised notice on the legal guarantee of conformity) at https://acinfinity.eu/garan/en; we also send it to you with the order confirmation.

10. Our guarantee

In addition to the statutory rights for defects, GrowTechnology GmbH gives its own guarantee for the AC Infinity products bought from us. What it covers, how long it lasts and how to make a claim under it is set out in our guarantee statement "Guarantee of GrowTechnology GmbH for AC Infinity products". You can find it at https://acinfinity.eu/produktgarantie/en/ and you receive it with the order confirmation. The guarantee is free of charge for you. It applies in addition to your statutory rights and does not restrict them; you are free to choose which rights you assert.

11. Liability

We are liable to you in accordance with the statutory provisions. These Terms do not limit our liability.

12. Discount codes

12.1 You can redeem discount codes from promotions in the shopping cart or in the checkout, and only on the conditions we state with the promotion (for example the validity period, a minimum order value or selected products). A discount code cannot be paid out in cash.

12.2 If you withdraw from a contract for which you redeemed a discount code, we will refund the amount you actually paid.

13. Customer service and complaints

13.1 The best way to send us questions, claims about defects and complaints is by email to service@acinfinity.eu. You can reach us by phone on +49 7741 835 81 50 (Mon–Fri, 9 am – 5 pm German time, except public holidays) and by post at the address in section 1.1. We will reply to you as quickly as possible.

13.2 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer dispute resolution body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). If something does not go as it should, please contact us directly; in almost every case we find a solution together.

14. Applicable law

Contracts concluded via acinfinity.eu are governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. If your habitual residence is in another country, you also keep the protection of the mandatory consumer protection provisions of that country.

15. Further information

• Data protection: How we process your data is explained in our privacy policy (https://acinfinity.eu/datenschutz/en/). You do not have to agree to it in order to place an order.
• Batteries and electrical equipment: Information on the take-back of waste equipment and waste batteries is available at https://acinfinity.eu/batteriegesetzhinweise/en/.
• Accessibility: Our accessibility statement (https://acinfinity.eu/barrierefreiheit/en) describes how our shop meets the accessibility requirements.

16. Changes to these Terms

We may change these Terms for future orders, for example if the law changes. A contract that has already been concluded remains subject to the version in force when you placed your order; we do not change that version afterwards, and we do not unilaterally change the goods ordered or the price.

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Last updated: 7 October 2026 · Version 1.0