Frequently Asked Questions (FAQ)
• How are packages shipped?
All orders are shipped securely in the original box.
• What type of power plug do the products in the webshop have?
All electrical devices are shipped with European grounded plugs (Schuko or Euro plug).
• Are the instruction manuals also available in English?
Packages currently include an English-language manual.
We also make English-language manuals available as a PDF download. You'll also find a quick start guide here on the website.
If you still have questions, our customer service is happy to help:
service@growtechnology.de.
• Which countries do you ship to?
We currently ship to Germany. More countries will follow shortly.
In many European countries, you can already purchase our products through authorized retailers.
You'll find an overview here:
Find a Retailer.
• Why are prices higher than in the US shop?
We aim to stay as close as possible to US pricing.
Please note, however, that prices on
www.acinfinity.com
are net prices. Before goods arrive in Germany, additional freight costs,
customs duties, and 19% VAT apply.
